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Gmail + Zendesk

Respond to new Zendesk tickets with Gmail emails

Stay on top of customer support by sending prompt email replies to recent tickets in Zendesk. With this workflow, whenever a new ticket is created in Zendesk, a personalized email response will be sent to the customer using your Gmail account. Improve your customer satisfaction by ensuring timely communication and maintaining an efficient support system.

Stay on top of customer support by sending prompt email replies to recent tickets in Zendesk. With this workflow, whenever a new ticket is created in Zendesk, a personalized email response will be sent to the customer using your Gmail account. Improve your customer satisfaction by ensuring timely communication and maintaining an efficient support system.

  1. When this happens...
    ZendeskZendesk
    Recent Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    TriggerScheduled
  2. automatically do this!
    GmailGmail
    Reply to Email

    Send a reply to an email message.

    ActionWrite
Start free with email
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Learn moreHelp

Related categories

  • Email
  • Google

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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