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Gmail + Zendesk

Create Zendesk tickets for new Gmail emails matching a search query

Effortlessly manage support requests from your Gmail inbox with this workflow that creates Zendesk tickets for new emails matching your search criteria. Streamline your customer service process and ensure that no request falls through the cracks, improving response times and overall client satisfaction.

Effortlessly manage support requests from your Gmail inbox with this workflow that creates Zendesk tickets for new emails matching your search criteria. Streamline your customer service process and ensure that no request falls through the cracks, improving response times and overall client satisfaction.

  1. When this happens...
    GmailGmail
    New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Label/Mailbox

    • Search String

    Trigger
    Scheduled
    Try It
    • Label/MailboxRequired

    Trigger
    Scheduled
    Try It
    • Search StringRequired

    Trigger
    Scheduled
    Try It
    • Label/Mailbox

    Trigger
    Scheduled
    Try It
  • Gmail triggers, actions, and search

    New Starred Email

    Triggers when you receive a new email and star it within two days.

    Trigger
    Scheduled
    Try It
    • Label(s) to Add

    • Message to be LabeledRequired

    Action
    Write
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gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Learn moreHelp

Related categories

  • Email
  • Google

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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