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Zendesk + Salesforce Integrations

In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Zendesk and Salesforce.


Get started with workflows like: Create leads in Salesforce from new Zendesk tickets. Or check out the rest of our guided workflows. Save time with Zapier; it's free to try.

Connect Zendesk + Salesforce in Minutes

It's easy to connect Zendesk + Salesforce and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.

New Record

Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New User

Triggers when a new user is created.

InstantNew Outbound Message

Triggers when a new outbound message is received in Salesforce.

Updated Field on Record

Triggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

How Zendesk + Salesforce Integrations Work

  1. Step 1: Authenticate Zendesk + Salesforce.
    (30 seconds)
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    (15 seconds)
  3. Step 3: Choose a resulting action from the other app.
    (15 seconds)
  4. Step 4: Select the data you want to send from one app to the other.
    (2 minutes)
  5. That’s it! More time to work on other things.
Connect Zendesk + Salesforce