When this happens...
ZendeskNew Ticket
Then do this...
SalesforceCreate Lead

Does your support team often find itself working with potential new leads? Instead of having your support reps manually send your sales people lead info, let Zapier do it automatically! This Zap will create leads in Salesforce for every new ticket in a specific view. Simple. right?

How this Zendesk-Salesforce integration works:

  1. New tickets appear in a Zendesk view
  2. Zapier creates leads in Salesforce

Apps involved

  • Zendesk
  • Salesforce

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Salesforce + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Lead

Triggers when a new lead is created.

Create Lead

Create a new lead.

New Custom Object

Triggers when a new custom object (of the type you choose) is created.

Add a Lead to a Campaign

Add a lead to a campaign.

New Contact

Triggers when a new contact is created.

Create Custom Object

Create a new custom object (of the type you choose).

New Opportunity

Triggers when a new opportunity is created.

Add a Contact to a Campaign

Add a contact to a campaign.

New User

Triggers when a new user is created.

Create Contact

Create a new contact.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Salesforce is a leading enterprise customer relationship manager (CRM) application.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations