Salesforce + Zendesk
Create tickets in Zendesk for updated records in Salesforce
Stay on top of your customer service requests by linking your Salesforce and Zendesk platforms with this nifty workflow. When a record is updated in Salesforce, a corresponding ticket is instantly created in Zendesk, streamlining your process and enhancing efficiency. This ensures that all relevant information is updated and shared between your sales and service teams, helping to solve customer issues more swiftly. It supports seamless communication, essentially making your work more organized, and your customer satisfaction soar.
Stay on top of your customer service requests by linking your Salesforce and Zendesk platforms with this nifty workflow. When a record is updated in Salesforce, a corresponding ticket is instantly created in Zendesk, streamlining your process and enhancing efficiency. This ensures that all relevant information is updated and shared between your sales and service teams, helping to solve customer issues more swiftly. It supports seamless communication, essentially making your work more organized, and your customer satisfaction soar.
- When this happens...Updated Field on Record
Triggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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