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Salesforce + Zendesk Integrations

How to connect Salesforce + Zendesk

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  • Update Zendesk tickets when Salesforce records have updated fields

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    Details
    • Salesforce logo
    • Zendesk logo
    Salesforce + Zendesk
  • Create Zendesk tickets from new Salesforce outbound messages

    Premium
    Details
    • Salesforce logo
    • Zendesk logo
    Salesforce + Zendesk
  • Add comments to Zendesk tickets when Salesforce records are updated

    Premium
    Details
    • Salesforce logo
    • Zendesk logo
    Salesforce + Zendesk
  • Create Salesforce records for new Zendesk organizations with this workflow

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    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Update Salesforce records when new Zendesk users are created

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Add new Zendesk users to Salesforce campaigns as leads

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Update Salesforce records when new Zendesk tickets are created

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Add new Zendesk tickets to Salesforce campaigns as leads

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Create leads in Salesforce when new organizations are added in Zendesk

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Add new Zendesk tickets to Salesforce campaigns as leads

    Premium
    Details
    • Zendesk logo
    • Salesforce logo
    Zendesk + Salesforce
  • Create new Zendesk users from new Salesforce records

    Premium
    Details
    • Salesforce logo
    • Zendesk logo
    Salesforce + Zendesk

Update Zendesk tickets when Salesforce records have updated fields

Premium
Details
  • Salesforce logo
  • Zendesk logo
Salesforce + Zendesk

Create Zendesk tickets from new Salesforce outbound messages

Premium
Details
  • Salesforce logo
  • Zendesk logo
Salesforce + Zendesk

Add comments to Zendesk tickets when Salesforce records are updated

Premium
Details
  • Salesforce logo
  • Zendesk logo
Salesforce + Zendesk

Create Salesforce records for new Zendesk organizations with this workflow

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Update Salesforce records when new Zendesk users are created

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Add new Zendesk users to Salesforce campaigns as leads

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Update Salesforce records when new Zendesk tickets are created

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Add new Zendesk tickets to Salesforce campaigns as leads

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Create leads in Salesforce when new organizations are added in Zendesk

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Add new Zendesk tickets to Salesforce campaigns as leads

Premium
Details
  • Zendesk logo
  • Salesforce logo
Zendesk + Salesforce

Create new Zendesk users from new Salesforce records

Premium
Details
  • Salesforce logo
  • Zendesk logo
Salesforce + Zendesk

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Supported triggers and actions

What does this mean?
  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • Disclaimer

      This trigger works on Salesforce objects with less than 104,000 records. If the "Field Updated to" is specified, the limit applies to only the records with the value specified. Check how many records you have in your account by following the steps under Viewing Storage Usage. You can also setup a Zap with the New Outbound Message trigger to workaround this limit.

    • Salesforce ObjectRequired

      Pick which type of object you want to watch for changes on.

    Trigger
    Scheduled
    Try It
    • CampaignRequired

      Select which campaign to add contact. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you.

    • ContactRequired

      If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you.

    Action
    Write
    • CampaignRequired

      Select which campaign to add lead. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you.

    • LeadRequired

      If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you.

    Action
    Write
    • Salesforce ObjectsRequired

      Pick which type of object you want to watch for new items of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly).

    Trigger
    Scheduled
    Try It
    • Salesforce ObjectRequired

      Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly).

    Trigger
    Scheduled
    Try It
    • Salesforce ObjectRequired

      Pick which type of object you want to update (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly)

    • Record to LinkRequired

    • FileRequired

      The Content Document ID of a file that has been uploaded to a library in Salesforce CRM Content or Salesforce Files

    • VisibilityRequired

      Specifies whether this file is available to all users, internal users, or shared users.

    Action
    Write
    • FileRequired

    • Salesforce ObjectRequired

      Pick the type of object you want to attach the file to (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly).

    • Description

    • Is Private

      Defaults to false if left blank.

    Action
    Write

How Salesforce + Zendesk Integrations Work

  1. Step 1: Authenticate Salesforce and Zendesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Salesforce Tutorials

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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
Learn more

Related categories

  • CRM (Customer Relationship Management)
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

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