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Salesforce + Zendesk

Create Zendesk tickets for updated Salesforce records

Stay on top of important updates in your Salesforce records by automatically creating tickets in Zendesk. With this workflow, whenever a specified field is updated in a Salesforce record, a new ticket will be generated in Zendesk. This ensures that any changes within Salesforce are swiftly addressed and resolved through Zendesk, keeping your customer support and sales teams aligned and efficient.

Stay on top of important updates in your Salesforce records by automatically creating tickets in Zendesk. With this workflow, whenever a specified field is updated in a Salesforce record, a new ticket will be generated in Zendesk. This ensures that any changes within Salesforce are swiftly addressed and resolved through Zendesk, keeping your customer support and sales teams aligned and efficient.

  1. When this happens...
    SalesforceSalesforce
    Updated Field on Record

    Triggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • History ObjectRequired

    Trigger
    Polling
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    • Salesforce ObjectsRequired

    Trigger
    Polling
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    • Salesforce ObjectRequired

    • Record (Optional)

    Trigger
    Polling
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  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
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    • Disclaimer

    • Salesforce ObjectRequired

    Trigger
    Polling
    Try It
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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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