Skip to content
  • Salesforce logoSalesforce logo
  • Zendesk logoZendesk logo

Salesforce + Zendesk

Update Zendesk tickets when Salesforce records are updated

Stay on top of your customer service game with this automation. When a record is updated in Salesforce, this workflow ensures that corresponding tickets in Zendesk are also updated. This not only saves you time but also ensures that your customer support team always has the most up-to-date information, enhancing their efficiency and effectiveness.

Stay on top of your customer service game with this automation. When a record is updated in Salesforce, this workflow ensures that corresponding tickets in Zendesk are also updated. This not only saves you time but also ensures that your customer support team always has the most up-to-date information, enhancing their efficiency and effectiveness.

  1. When this happens...
    SalesforceSalesforce
    Updated Field on Record

    Triggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • History ObjectRequired

    Trigger
    Polling
    Try It
    • Salesforce ObjectsRequired

    Trigger
    Polling
    Try It
    • Salesforce ObjectRequired

    • Record (Optional)

    Trigger
    Polling
    Try It
  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • Disclaimer

    • Salesforce ObjectRequired

    Trigger
    Polling
    Try It
salesforce logo
salesforce logo

About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories