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Salesforce + Zendesk

Create Salesforce records for every new Zendesk ticket

Effortlessly manage your customer interactions with this integrated workflow between Zendesk and Salesforce. As soon as a new ticket is submitted in Zendesk, a record will be immediately created in Salesforce. This streamlined process ensures prompt response time, enhances customer service and optimizes your operation by keeping all your client information in one place. This workflow offers a comprehensive solution to handle customer tickets efficiently and effectively.

Effortlessly manage your customer interactions with this integrated workflow between Zendesk and Salesforce. As soon as a new ticket is submitted in Zendesk, a record will be immediately created in Salesforce. This streamlined process ensures prompt response time, enhances customer service and optimizes your operation by keeping all your client information in one place. This workflow offers a comprehensive solution to handle customer tickets efficiently and effectively.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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salesforce logo

About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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