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Zapier makes it easy to integrate Zendesk with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.
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Zendesk
Zendesk
1. Choose trigger event
ChatGPT (OpenAI)
ChatGPT (OpenAI)
2. Choose action
1. Select the event
Setup
Test
Zendesk
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).
You’re connected!
Zapier seamlessly connects Zendesk and ChatGPT (OpenAI), automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Message
Images
Required
Max Tokens
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Text to Be Analyzed
Required
Model
Required
Analysis Type
Required
Info_1
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User Message
Required
Model
Required
Use Latest Stable Version
Memory Key
User Name
Assistant Name
Assistant Instructions
Max Tokens
Temperature
Top P
Info_2
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Text to Be Classified
Required
Categories
Required
Model
Required
Max Tokens
Temperature
Top P
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Text to embed
Required
Model
Dimensions
Encoding format
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
File
Required
Prompt
Response Format
Timestamp Granularity
Language of the Audio
Temperature
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Unstructured Text
Required
Model
Required
Description
Required
Values to Extract
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Prompt
Required
Model
User
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Text to Be Summarized
Required
Model
Required
Max Tokens
Temperature
Top P
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
File
Required
Prompt
Response Format
Temperature
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Filename To Search For
Required
File_purpose_to_search_for
Action
This is an event a Zap performs.
Search
Find existing data in your app
Video
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Filename To Search For
Required
File_purpose_to_search_for
File
Required
Purpose
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Zendesk and ChatGPT (OpenAI) with AI agents and code
Beyond Zap workflows. Call Zendesk and ChatGPT (OpenAI) actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Zendesk and ChatGPT (OpenAI) actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Delete User
Analyze Images
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Zendesk and ChatGPT (OpenAI)
Summarize customer inquiries.
When a new ticket appears in Zendesk, Zapier sends the ticket's text to ChatGPT to summarize it. This helps business owners quickly understand the nature of customer requests without having to read through entire tickets.
When a new ticket is created in Zendesk, use ChatGPT to generate a response template. This helps customer support teams handle tickets faster by providing a baseline response that can be quickly reviewed and sent.
When a new ticket is created in Zendesk, Zapier triggers ChatGPT to check the ticket content for sensitive or harmful language. This supports IT teams in maintaining safe and professional communication.
Learn how to automate ChatGPT (OpenAI) on the Zapier blog
Make work flow with AI
Level up your Zendesk to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
