Triggers when a ticket is updated in the selected view.

Create a new ticket.

Add a Comment to an existing Ticket.

Update an existing organization.

Update an existing user.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds all comments on a ticket.

Finds an existing group.

Finds an existing organization.

Finds a organization, or creates one if none are found.

(Recommended) Upload an image(s) and send a message or question about it. Powered by Responses API.

(Recommended) Summarize, classify, and analyze text. Powered by Responses API.

Asks yes or no, pick one, or scale questions about text or images, and returns each answer with a confidence score. Powered by the Decisions API (beta).

Classifies if text is potentially harmful.

(Recommended) Send a chat to OpenAI, optionally storing messages for continuous conversation. This enhanced action can also help with web search, file search, and advanced tooling such as MCP. Powered by Responses API.

Creates a new image by editing an existing image with a prompt.

Create a new video generation job using Sora. Returns a video job ID that can be used to check the render status.

(Recommended) Improved structured data extraction with better formatting options and more reliable schema adherence. Powered by Responses API.

Sends a prompt to OpenAI and generates a completion.

Converts a given text to speech.

Writes the content of an email based on your provided prompt for use in a subsequent step.

Find a conversation for native OpenAI conversation management.

Find a stored Responses API result by response ID for audit trails and debugging.

This best matches a query string (like "big animal") to a list of document strings (like "mouse", "cat", "buffalo", and "blue whale").

Triggers when a new message is posted to any public channel.

Triggers when a new message is posted to a specific #channel you choose.

Triggers when a new file is uploaded to your workspace.

Triggers when a new message is found that matches the query.

Triggers when a reaction (reactji) is added to a message in a public/private channel.

Triggers when a Message is pushed from Slack.

Adds a reminder for yourself or a teammate, just like the

Cancels a message that has been scheduled to be posted.

Post a message or thread reply to a channel. You can also schedule it to send later.

Deletes a Message.

Edits a Canvas.

Creates a new channel.

Sends a message requesting approval. Includes buttons to submit "Approve" or "Decline" responses. Execution will be held until a submission is made, then it will continue to execute.

Update basic profile fields such as name or title

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Retrieves information about a conversation (e.g., public channel, private channel, DM, or group DM).

Gets a particular Slack message using its IDs.

Returns a Message and its list of Reactions.

Finds a user by matching against their email instead of their username.

Finds a user by their real name. To reduce Slack rate limits, this caches your workspace user list for about an hour, so users added in the last hour may not appear yet. We recommend that you search for users by email or ID when you can.

Deletes the user and associated records from the account.

Attach a file to an existing ticket.

Add one or more tags to an existing ticket.

Update an existing ticket status or add comments.

Create a new user.

Finds an existing agent.

Finds existing tickets. Returns multiple results as individual items.

Finds the latest comment on a ticket.

Finds an existing user.

Finds a user, or creates one if none are found.

Upload an image and send a message or question about it. Powered by Chat Completions API.

Generate an analysis of the overall sentiment of a block of text. Powered by Chat Completions API.

Sends a Chat to OpenAI and generates a Completion, optionally storing messages as we do. Powered by Chat Completions API.

Classify your text into one of your provided categories. Powered by Chat Completions API.

Generate vector embeddings for text input.

Creates a new transcription, using Whisper, from an audio or video file.

Sends unstructured text and returns structured data using OpenAI's "Function Calling" capability. Powered by Chat Completions API.

Generates an image using a relevant OpenAI model.

Enter a block of text and generate a summary. Powered by Chat Completions API.

Creates a new translation.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds a file by filename.

Retrieve the status and details of a video generation job created with Sora. Use this to check if a video is ready for download.

Find or Create file

Triggers when a custom emoji has been added to a team.

Triggers when a username or highlight word is mentioned in a public #channel.

Triggers when a new member joins a public channel, private channel or multi-person direct message you choose.

Triggers when a new message is posted to a specific #private-channel or multi-dm.

Adds a reaction to a message.

Archives a conversation (e.g., public channel, private channel, DM, or group DM).

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Creates a Canvas.

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Edits a message.

Post a new message to a private channel you choose. Can also schedule a message for later.

Sets the topic on a selected channel.

Sets your Slack status to the given text and emoji.

Returns a list of User IDs representing the members of a conversation (e.g., public channel, private channel, DM, or group DM).

Gets the permalink for a particular Slack message.

Finds a Slack message using the Slack Search feature.

Finds a user by their ID.

Finds a user by their username. This scans the whole workspace and can hit Slack rate limits on workspaces with a lot of users. We recommend that you search for users by email or ID when you can.