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Slack + Zendesk

Post new Zendesk tickets to Slack messages

Zendesk makes it simple for your teams to track and respond to help desk tickets. If you want to respond ASAP, try this Zap, which automatically posts all new Zendesk tickets to Slack via a custom message.

Zendesk makes it simple for your teams to track and respond to help desk tickets. If you want to respond ASAP, try this Zap, which automatically posts all new Zendesk tickets to Slack via a custom message.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    Recent Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • TicketRequired

    Trigger
    Scheduled
    Try It
    • NameRequired

    • Details

    • Notes

    • Tags

    • Domain Names

    • External Id

    • Shared Tickets

    • Shared Comments

    Action
    Write
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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