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Slack + Zendesk

Create tickets in Zendesk from new messages posted to private channels in Slack

Effortlessly manage your team's customer requests using this automatic workflow. When a new message is posted in your private Slack channel, this setup instantly creates a ticket in Zendesk. This seamless handling ensures that no customer query goes unnoticed while improving your team's productivity and response time.

Effortlessly manage your team's customer requests using this automatic workflow. When a new message is posted in your private Slack channel, this setup instantly creates a ticket in Zendesk. This seamless handling ensures that no customer query goes unnoticed while improving your team's productivity and response time.

  1. When this happens...
    SlackSlack
    New Message Posted to Private Channel

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Polling
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories