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Slack + Zendesk

Send Slack direct messages for new Zendesk tickets

When you have new tickets that need service, you'll want to know about it right away. This integration helps by automatically sending a direct message in Slack with the details of a ticket in Zendesk. You'll always know when there are new tickets so you can take quick action.

When you have new tickets that need service, you'll want to know about it right away. This integration helps by automatically sending a direct message in Slack with the details of a ticket in Zendesk. You'll always know when there are new tickets so you can take quick action.

  1. short arrow
    long arrow
    When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite

Supported triggers and actions

What does this mean?
slack logo
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn More

Related categories

  • Team Chat

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zendesk logo
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn More

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