Refound your company for the AI era at ZapConnect 2026. Save your spot β
Slack + Zendesk integrations
Create tickets in Zendesk from new Slack channel messages
Stay on top of your Slack communications with this streamlined workflow. As soon as a new message is posted to a channel, a ticket is immediately generated in Zendesk. This ensures you don't miss any important updates or queries, making customer service management more efficient and responsive. Transform your team's interaction from Slack to customer support in a seamless process right away.
- When this happens...New Message Posted to ChannelTriggers when a new message is posted to a specific #channel you choose.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with Slack and Zendesk
Discover other triggers and actions you can use with Slack and Zendesk
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- Channel
- User Name
- Shared
Try ItTriggerInstant- Search QueryRequired
- Optimized data
Try ItTriggerPolling
- New Channel
Triggers when a new #channel is created.
Try ItTriggerInstant - Include_alias
Try ItTriggerInstant- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
- Include additional data
Try ItTriggerInstant- ChannelRequired
Try ItTriggerInstant
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Related Zap Templates
- Send Slack notifications for new Zendesk tickets
- Post new Zendesk tickets to Slack messages
- Create Zendesk tickets from new messages posted to channels in Slack
- Create Zendesk tickets from new Slack channel messages
- Send Slack direct messages for new Zendesk tickets
- Send Slack private channel messages for new Zendesk tickets
- Create Zendesk tickets when new Slack reactions are added
- Create Zendesk tickets from new Slack saved messages
- Create Zendesk tickets from new Slack pushed messages
- Create Zendesk tickets from new Slack private channel messages
- Add comments to Zendesk tickets from new Slack reactions
- Organize new Zendesk tickets by setting statuses in Slack
- Create new Zendesk tickets when reactions are added on Slack
- Create tickets in Zendesk from new messages posted to private channels in Slack
- Create Zendesk tickets from new Slack mentions
- Send Slack direct messages for new Zendesk tickets
- Create new Zendesk tickets from new Slack pushed messages
- Send Slack messages for new Zendesk ticket actions
- Send channel messages in Slack for new tickets in view in Zendesk
- Send channel messages in Slack for new tickets in Zendesk
- Create new Zendesk tickets from new Slack mentions
- Send direct messages in Slack for new tickets in Zendesk view
- Create Zendesk tickets from new Slack pushed messages
- Send direct messages in Slack for new tickets in Zendesk
- Send Slack messages when new tags are added to users in Zendesk
- Send channel messages in Slack for updated tickets in Zendesk
- Post new Slack messages to Zendesk as ticket comments
- Analyze sales interest in Zendesk tickets with ChatGPT and send a Slack message
- Send a Slack message whenever new tags are added to tickets in Zendesk
Related Zap Templates
- Send Slack notifications for new Zendesk tickets
- Create Zendesk tickets from new Slack channel messages
- Create Zendesk tickets when new Slack reactions are added
- Create Zendesk tickets from new Slack private channel messages
- Create new Zendesk tickets when reactions are added on Slack
- Send Slack direct messages for new Zendesk tickets
- Send channel messages in Slack for new tickets in view in Zendesk
- Send direct messages in Slack for new tickets in Zendesk view
- Send Slack messages when new tags are added to users in Zendesk
- Analyze sales interest in Zendesk tickets with ChatGPT and send a Slack message









