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Slack + Zendesk

Send Slack notifications for new Zendesk tickets

Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration automatically sends a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets without any added clicks or keystrokes.

Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration automatically sends a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets without any added clicks or keystrokes.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerPolling
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
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slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories