Update Zendesk tickets with ChatGPT responses from Pinecone searches
Provide instant, accurate support responses by combining Pinecone's vector search with ChatGPT. When new tickets arrive in Zendesk, this integration searches your knowledge base for relevant information and generates contextual responses, reducing response times while maintaining accuracy.
Provide instant, accurate support responses by combining Pinecone's vector search with ChatGPT. When new tickets arrive in Zendesk, this integration searches your knowledge base for relevant information and generates contextual responses, reducing response times while maintaining accuracy.
- When this happens...New Ticket
Triggers when a new ticket is created. Optionally select an organization.
- automatically do this...Search Records
Searches for records in a Pinecone index using a text query.
- then do this...Conversation
(Recommended) Send a chat to OpenAI, optionally storing messages for continuous conversation. This enhanced action can also help with web search, file search, and advanced tooling such as MCP. Powered by Responses API.
- then do this!Update Ticket
Update an existing ticket status or add comments.
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