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Hotjar + Zendesk

Create Zendesk tickets for new Hotjar feedback responses

Speed up your response time to incoming feedback so your customers know you care. With this Zapier automation, a new ticket is created in Zendesk when new Hotjar feedback responses come in. Now your team can quickly follow up on feedback and continue to delight your customers.

Speed up your response time to incoming feedback so your customers know you care. With this Zapier automation, a new ticket is created in Zendesk when new Hotjar feedback responses come in. Now your team can quickly follow up on feedback and continue to delight your customers.

  1. When this happens...
    HotjarHotjar
    New Feedback

    Triggers when a new Feedback Response is created.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Feedback WidgetRequired

    Trigger
    Instant
    Try It

    • Survey IDRequired

    Trigger
    Instant
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is added to Zendesk.

    Trigger
    Scheduled
    Try It

    • TicketRequired

    Trigger
    Scheduled
    Try It
  • Hotjar triggers, actions, and search

    New Recording

    Triggers when a new Recording is created.

    Trigger
    Instant
    Try It
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    Recent Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    Trigger
    Scheduled
    Try It

    • ViewRequired

    Trigger
    Scheduled
    Try It
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About Hotjar

Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will.
Learn more

Related categories

  • Analytics
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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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Related Zap Templates

  • Create Zendesk tickets from new Hotjar survey responses for seamless customer support

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