Hotjar + Zendesk

Create Zendesk tickets for new Hotjar feedback responses

Speed up your response time to incoming feedback so your customers know you care. With this Zapier automation, a new ticket is created in Zendesk when new Hotjar feedback responses come in. Now your team can quickly follow up on feedback and continue to delight your customers.

When this happens...
New Incoming Feedback
Triggers when a new Incoming Feedback Response is created.
TriggerInstant
automatically do this!
Create Ticket
Create a new ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

New Incoming Feedback
Triggers when a new Incoming Feedback Response is created.
Trigger
Instant
New Recording
Triggers when a new Recording is created.
Trigger
Instant
New Survey Response
Triggers when a new Survey response is created.
Trigger
Instant
New Group
Triggers when a new group is created.
Trigger
Scheduled
New Organization
Triggers when a new organization is added to Zendesk.
Trigger
Scheduled
Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Trigger
Scheduled
New Ticket
Triggers when a new ticket is added to a view.
Trigger
Scheduled
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action