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Hotjar + Zendesk

Create Zendesk tickets from new Hotjar feedback for efficient tracking

This workflow effortlessly consolidates your user feedback. Whenever you receive new feedback in your Hotjar account, it will immediately create a corresponding ticket in Zendesk. With this streamlined process, you can swiftly act on customer feedback and improve your services. This handy automation ensures that no valuable insights slip through the cracks.

This workflow effortlessly consolidates your user feedback. Whenever you receive new feedback in your Hotjar account, it will immediately create a corresponding ticket in Zendesk. With this streamlined process, you can swiftly act on customer feedback and improve your services. This handy automation ensures that no valuable insights slip through the cracks.

  1. When this happens...
    HotjarHotjar
    New Feedback

    Triggers when a new Feedback Response is created.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Feedback WidgetRequired

    Trigger
    Instant
    Try It
    • Survey IDRequired

    Trigger
    Instant
    Try It
    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Organization

    Trigger
    Polling
    Try It
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About Hotjar

Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will.

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories