monday.com + Zendesk

Create items in Monday from new ZenDesk tickets

When this happens
Step 1: New Ticket
Then do this
Step 2: Create Item

Use this Zapier automation to turn new tickets in ZendDesk into Pulses on a specific board in the Monday app. Create the perfect, automated reporting system for the project managers in the Monday app.

How It Works

A new ticket is added to ZendDesk
Zapier sends the ticket's information to make a new item on a board in the Monday app

What You Need

Monday.com account
ZenDesk account with a board for ZenDesk tickets

Try this template

Supported triggers and actions

What does this mean?

New Group
Triggers when a new group is created.
Trigger
Scheduled
New Organization
Triggers when a new organization is added to Zendesk.
Trigger
Scheduled
Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Trigger
Scheduled
New Ticket
Triggers when a new ticket is added to a view.
Trigger
Scheduled

New User
Triggers when a new user is created.
Trigger
Scheduled
New View
Triggers when a new view is created.
Trigger
Scheduled

Create Organization
Create a new organization.
Action
Write

Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action
monday.com
Triggers when a column value is changed in a specific board.
Instant
Trigger
monday.com
Triggers when a new item is created on all boards.
Scheduled
Trigger
monday.com
Triggers when an item is created in a specific board.
Instant
Trigger
monday.com
Triggers when a new board is created.
Scheduled
Trigger
monday.com
Triggers when a specific column values changes in a board
Instant
Trigger
monday.com
Triggers when a new update is created.
Scheduled
Trigger
monday.com
Triggers when a new update is posted on a board.
Instant
Trigger
monday.com
Triggers when a new user joins your monday.com account.
Scheduled
Trigger
monday.com
Archives a board
Scheduled
Action
monday.com
Archives a specific group in a board
Scheduled
Action
monday.com
Archives an item
Scheduled
Action
monday.com
Update an item's column value
Scheduled
Action
monday.com
Update an item's date column value
Scheduled
Action
monday.com
Update an item's dropdown column value
Scheduled
Action
monday.com
Update an item's email column value
Scheduled
Action
monday.com
Update an item's name
Scheduled
Action
monday.com
Update an item's link column value
Scheduled
Action
monday.com
Update an item's long text column value
Scheduled
Action
monday.com
Change multiple column values of an item
Scheduled
Action
monday.com
Update an item's number column value
Scheduled
Action
monday.com
Update an item's people column value
Scheduled
Action
monday.com
Update an item's phone column value
Scheduled
Action
monday.com
Update an item's status column value
Scheduled
Action
monday.com
Update an item's text column value
Scheduled
Action
monday.com
Creates a new board
Scheduled
Action
monday.com
Create a new column in board.
Scheduled
Action
monday.com
Creates a new group in a board
Scheduled
Action
monday.com
Create a new Item in a board
Scheduled
Action
monday.com
Create a new update.
Scheduled
Action
monday.com
Delete's a specific group from a board
Scheduled
Action
monday.com
Delete an item from a board
Scheduled
Action
monday.com
Duplicate a group with it's items
Scheduled
Action
monday.com
Returns the data for a specific column in the board
Scheduled
Action