Connect monday.com and Zendesk to power AI-driven automation

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Start with a template that brings monday.com and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create items in Monday from new ZenDesk tickets
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Zendesk + monday.com
Create Zendesk tickets for new monday.com board items
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monday.com + Zendesk
Update Zendesk ticket comments when monday.com board column values change
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monday.com + Zendesk
Create updates in monday.com for new Zendesk users
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Zendesk + monday.com
Update Zendesk tickets when new items are added to a monday.com board
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monday.com + Zendesk
Update multiple monday.com columns when new Zendesk tickets are created
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Zendesk + monday.com

Create items in Monday from new ZenDesk tickets

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Zendesk + monday.com

Create Zendesk tickets for new monday.com board items

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monday.com + Zendesk

Update Zendesk ticket comments when monday.com board column values change

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monday.com + Zendesk

Create updates in monday.com for new Zendesk users

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Zendesk + monday.com

Update Zendesk tickets when new items are added to a monday.com board

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monday.com + Zendesk

Update multiple monday.com columns when new Zendesk tickets are created

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Zendesk + monday.com

Create and upload files for new Zendesk organizations to monday.com columns
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Zendesk + monday.com
Update monday.com columns when new Zendesk organizations are created
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Zendesk + monday.com

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How Zapier works

Zapier makes it easy to integrate monday.com with Zendesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Any Column Value Changed in Board" from monday.com.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects monday.com and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Group Names to trigger on
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Column ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It

- Board ID
  Required
Action
Write
- Item ID
  Required
Action
Write

- Board ID
  Required
- Item ID
  Required
- Override empty fields
Action
Write
- Board ID
  Required
- Column Title
  Required
- Column Type
  Required
Action
Write
- Board ID
  Required
- Group ID
- Item Name
  Required
- Subitem Name
Action
Write
- Item ID
  Required
- Body
  Required
- Parent Update ID
- User Mentions
- Team Mentions
- Include team mentions in body
- Board Mentions
- Project Mentions
Action
Write
- Item ID
  Required
Action
Write
- Board
  Required
- Item
  Required
- Include Updates?
Action
Write
- Board ID
  Required
- Item ID
  Required
- Subitem ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Board
- Item
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column
  Required
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Item_created_in_board_copy
- Board ID
  Required
Trigger
Instant
Try It
New Board
Triggers when a new board is created.
Trigger
Polling
Try It
- Board ID
  Required
- Column IDs
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Column ID
  Required
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Polling
Try It
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- New Item Name Value
  Required
Action
Write
- Board Name
  Required
- Board Kind
  Required
- Template Id
- Workspace Id
Action
Write
- Board ID
  Required
- Group Name
  Required
Action
Write
- Board ID
  Required
- Item Name
  Required
- Subitem Name
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- New Group Title
- Should add group to top?
Action
Write
- Board
  Required
- Item
  Required
- Group
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Column
  Required
- File
  Required
- File Name
  Required
Action
Write
- Board
  Required
- Column to Search
  Required
- Include Subitems?
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column
Action
Search
- Board ID
  Required
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

For AI agents & developers

Use monday.com and Zendesk with AI agents and code

Beyond Zap workflows. Call monday.com and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose monday.com and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Archive Board
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger monday.com and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* monday / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use monday.com and Zendesk

Track ticket updates in a project management board.

With this automation, whenever a Zendesk ticket is updated, a corresponding update is created in a specific monday.com board. This makes it easy for customer support teams to stay aligned and track the progress of high-priority tickets without manual entries.

Customer Support Ops

Try it

Sync newly created tickets to a project management board.

When a new ticket is created in Zendesk, Zapier can automatically create a corresponding item in a monday.com board. This ensures IT teams have clear visibility of all incoming tasks and can manage priorities effectively, improving team efficiency and response times.

Try it

Add new project requests from customer support.

Whenever a new ticket is marked with a certain tag in Zendesk, Zapier creates a new item in a monday.com board. This workflow ensures project managers are immediately aware of new requests, avoiding any delay in addressing customer-driven project needs.

Project Management

Try it

Learn how to automate monday.com on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your monday.com to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about monday.com + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with monday.com and Zendesk

How can I initiate an integration between monday.com and Zendesk using your platform?

To initiate an integration between monday.com and Zendesk, you need to use our platform's interface to set up a trigger from one of the apps. Commonly, users start with a trigger like 'New Ticket in Zendesk' and follow with actions such as 'Create Item in monday.com'. Once you set the desired triggers, you can choose corresponding actions that will automate your workflow.

What triggers from Zendesk are available for integration with monday.com?

When integrating with monday.com, Zendesk provides various triggers such as 'New Ticket', 'Updated Ticket', or 'New Comment'. By setting these triggers, you can automate actions within monday.com like creating new items or updating existing boards.

Can I create a new board in monday.com based on a certain activity in Zendesk?

Yes, you can create a new board in monday.com whenever there's specific activity detected in Zendesk. For example, a trigger event like 'New Organization' or 'Resolved Ticket' in Zendesk can prompt an action to create a new board on monday.com through our platform.

Is it possible to update existing entries in monday.com when there are changes in Zendesk tickets?

Absolutely! You can configure the integration so that any updates made to tickets within Zendesk trigger the action of updating specific items within your existing boards on monday.com. This ensures real-time updates and consistent information flow between platforms.

What types of information can be carried over from a ticket in Zendesk to an item in monday.com?

When transferring data from a Zendesk ticket to an item on monday.com, details such as ticket subject, description, status changes, comments, and attachments can be mapped accordingly using our integration capabilities. The mapping process allows full customization based on your needs.

Are there any limitations I should be aware of when using your platform for this integration?

While our platform offers robust tools for integrating applications like Monday.com and Zendesk, some limitations exist around API call limits set by each service. Additionally, certain data fields might require custom handling during transfer due to formatting differences.

How often does the integration between Monday.com and Zendesk sync data?

The frequency of data syncing depends on how you've configured your workflow within our platform. You could set instant sync upon triggering events (for real-time updates), or batch synchronization at regular intervals for less immediate needs.

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

HelpHelp

Related categories

Project Management

Similar apps

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Project Management

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Project Management

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CRM (Customer Relationship Management)

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Help Scout

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Freshdesk

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Customer Support

Connect monday.com and Zendesk to power AI-driven automation

Launch your first automated workflow

Create items in Monday from new ZenDesk tickets

Create Zendesk tickets for new monday.com board items

Update Zendesk ticket comments when monday.com board column values change

Create updates in monday.com for new Zendesk users

Update Zendesk tickets when new items are added to a monday.com board

Update multiple monday.com columns when new Zendesk tickets are created

Create items in Monday from new ZenDesk tickets

Create Zendesk tickets for new monday.com board items

Update Zendesk ticket comments when monday.com board column values change

Create updates in monday.com for new Zendesk users

Update Zendesk tickets when new items are added to a monday.com board

Update multiple monday.com columns when new Zendesk tickets are created

Create and upload files for new Zendesk organizations to monday.com columns

Update monday.com columns when new Zendesk organizations are created

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use monday.com and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use monday.com and Zendesk

Track ticket updates in a project management board.

Sync newly created tickets to a project management board.

Add new project requests from customer support.

Learn how to automate monday.com on the Zapier blog

Use Zapier's monday integration to streamline your work

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about monday.com + Zendesk integrations

Connect monday.com to Zendesk on the world's largest no-code automation platform