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Google Business Profile + Zendesk

Create Zendesk tickets from new Google My Business reviews

Do you fail to post public responses to reviews or to take action based on what customers say? This integration might help. It turns reviews of your business on Google into tickets on Zendesk. Now, whenever someones takes the time to talk about your products and services, you can reach out to them. Soon, you'll start building an even better relationship with your customers.

Do you fail to post public responses to reviews or to take action based on what customers say? This integration might help. It turns reviews of your business on Google into tickets on Zendesk. Now, whenever someones takes the time to talk about your products and services, you can reach out to them. Soon, you'll start building an even better relationship with your customers.

  1. When this happens...
    Google Business ProfileGoogle Business Profile
    New Review (Polling)

    Triggers when a new review is created. This trigger checks for new reviews at regular intervals.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account

    • LocationRequired

    Trigger
    Instant
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
google-business-profile logo

About Google Business Profile

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.

Related categories

  • Google
  • Website Builders

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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