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Google Business Profile + Zendesk

Update Zendesk tickets for new Google My Business reviews

Connect your Google My Business and Zendesk apps with this seamless workflow to ensure timely responses to reviews. When a new review is received on Google My Business, a corresponding ticket will be updated in Zendesk, allowing your support team to manage and address feedback efficiently. Provide top-notch customer service by streamlining your review management process with this powerful automation.

Connect your Google My Business and Zendesk apps with this seamless workflow to ensure timely responses to reviews. When a new review is received on Google My Business, a corresponding ticket will be updated in Zendesk, allowing your support team to manage and address feedback efficiently. Provide top-notch customer service by streamlining your review management process with this powerful automation.

  1. When this happens...
    Google Business ProfileGoogle Business Profile
    New Review (Polling)

    Triggers when a new review is created. This trigger checks for new reviews at regular intervals.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account

    • LocationRequired

    Trigger
    Scheduled
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Account

    • LocationRequired

    Trigger
    Instant
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
    • Organization

    Trigger
    Scheduled
    Try It
google-business-profile logo

About Google Business Profile

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.

Related categories

  • Google
  • Website Builders

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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