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SurveyMonkey + Zendesk

Update Zendesk tickets when new SurveyMonkey responses with answers are received

Effortlessly manage customer feedback by merging SurveyMonkey and Zendesk. When a new response notification with answers is received in SurveyMonkey, this workflow updates a ticket in Zendesk immediately. A seamless solution to keep your customer service team on top of all feedback, ensuring customer concerns are addressed promptly and efficiently. This automation improves response times and enhances customer satisfaction.

Effortlessly manage customer feedback by merging SurveyMonkey and Zendesk. When a new response notification with answers is received in SurveyMonkey, this workflow updates a ticket in Zendesk immediately. A seamless solution to keep your customer service team on top of all feedback, ensuring customer concerns are addressed promptly and efficiently. This automation improves response times and enhances customer satisfaction.

  1. When this happens...
    SurveyMonkeySurveyMonkey
    New Response Notification With Answers

    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • First NameRequired

    • Last NameRequired

    • EmailRequired

    • Contact List

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • Search ByRequired

    • ValueRequired

    Action
    Search
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • SurveyRequired

    • Email CollectorRequired

    • Contact Email(s)Required

    • Message Subject

    • Message Body

    • Hide "Powered by SurveyMonkey"

    Action
    Write
    • SurveyRequired

    • CollectorRequired

    Action
    Search
    • SurveyRequired

    Action
    Search
surveymonkey logo
surveymonkey logo

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.
Learn moreHelp

Related categories

  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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