Wootric Integrations

  • Archive Wootric feedback in Google Sheets

    Receiving feedback from your customers is a truly wonderful thing, and is worth archiving to refer back to in the future. Zapier can help connect your Net Promoter Score tools to spreadsheets and help keep a running archive of feedback as it comes in.

    How It Works

    1. You have new response in Wootric
    2. Zapier adds a new row to Google Sheets

    What You Need

    • Wootric account
    • Google Docs account
  • Create Zendesk tickets for low Wootric responses

    When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.

    How It Works

    1. You receive a NPS score below 6 in Wootric
    2. Zapier creates a new ticket in Zendesk

    What You Need

    • Wootric account
    • Zendesk account
  • Share Wootric NPS responses in Slack

    Customer feedback is exciting! Instantly share new Net Promoter Score survey responses with your team when you enable this Wootric to Slack Zap. Each time Wootric receives a new survey response from one of your customers, Zapier will post this response to the Slack channel of your choice. Create awareness of customer feedback across your team, and inspire customer-focused conversations and actions.

    How It Works

    1. A new survey response is completed in Wootric
    2. Zapier posts the response to Slack

    What You Need

    • Wootric account
    • Slack account
  • Add new Wootric NPS scores to ChartMogul customers

    The Net Promoter Score is important for measuring how likely your customers are to promote your product. Wootric provides a great way to measure this within your app. Integrating this data into ChartMogul allows you to analyze your subscription revenue segmented by promoters and detractors of your product.

    For example, you can answer questions like "How much MRR is tied up amongst my detractors?", "What kind of customers are promoters?", etc.

    How It Works

    1. A new response arrives for your Wootric NPS survey
    2. Zapier adds the NPS score to the customer in ChartMogul

    What You Need

    • Wootric account
    • ChartMogul account
  • Share Wootric responses via email

    Share Wootric responses with your team as soon as they are available with this Wootric to Email by Zapier automation. Once set up, each time new responses are added in Wootric, Zapier will send a new email. Stay on top of customer service and woo your customers!

    How It Works

    1. A new response is added in Wootric
    2. Zapier sends an email via email by Zapier

    What You Need

    • Wootric account
    • Zapier account
  • Update Zendesk users with Wootric NPS data

    Having context on your users when speaking with them is so important when it comes to making sure they are well taken care of. Let Zapier help you connect data together from apps you use, and make sure you are always on the same page with what's going on with a user.

    How It Works

    1. You receive a new response in Wootric
    2. Zapier updates the customer record in Zendesk

    What You Need

    • Wootric account
    • Zendesk account
  • Update Intercom users from new Wootric responses

    Monitor customer performance when you connect Wootric with Intercom. Use this automation, and every time a new NPS response is added in Wootric, Zapier will update the user in Intercom so you can log every one of your customers' interactions with your company. Gain valuable insight on your customer performance when you use this integration.

    How It Works

    1. A new response is added in Wootric
    2. Zapier updates the user in Intercom

    What You Need

    • Wootric account
    • Intercom account
  • Be notified of high Wootric scores in Slack

    If someone rates you very highly on the NPS scale, you'll want to know about it immediately! Use Zapier to connect your NPS and team chat tools together, and always be on top of the good news.

    How It Works

    1. You receive either a 9 or 10 score in Wootric
    2. Zapier sends a message to Slack

    What You Need

    • Wootric account
    • Slack account
  • Create Salesforce custom objects from Wootric responses

    Receiving Net Promoter Score feedback from users is very valuable. Once that feedback comes in, connecting it to specific users in your CRM can help you build a better relationship with those customers. Use Zapier to connect that data together for you, and keep everything you need about customers intact.

    How It Works

    1. You receive a new response in Wootric
    2. Zapier creates a custom object in Salesforce

    What You Need

    • Wootric account
    • Salesforce account
  • Create or update Mixpanel profile with Wootric NPS survey responses

    Finding out that you have a new promoter from a Net Promoter Score survey is great but becomes even more valuable when you are able to connect it with your user behavior data in Mixpanel. When a person responds to an NPS survey with a high score (9-10), update the person’s profile in Mixpanel (or create a new one if it doesn’t exist) with a people property that indicates they are a promoter. Now you can segment any report to compare promoters vs. non-promoters, or send targeted notifications to your them to make sure they remain promoters.

    How this Wootric-Mixpanel integration works

    1. A new response is added in Wootric
    2. Zapier creates or updates a profile in Mixpanel

    Apps involved

    • Wootric
    • Mixpanel
  • Create Azendoo tasks for new responses in Wootric

    Want your team to take systematic actions with your users NPS responses in Wootric? This automation will create a new task in Azendoo for every new response in Wootric.

    How It Works

    1. A response is added in Wootric
    2. Zapier creates a task in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Get Azendoo activities for new responses in Wootric

    Want to keep your team aware of your users NPS responses in Wootric? For every new response in Wootric, a new activity message will be posted in Azendoo.

    How It Works

    1. A response is added in Wootric
    2. Zapier posts an activity in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Create Azendoo tasks for new detractor responses in Wootric

    Ever wanted to understand why your users are unhappy and send detractor responses in Wootric? For every new detractor responses in Wootric, Zapier will create a new task in Azendoo, allowing your team to get in touch with those detractors.

    How It Works

    1. A detractor response is added in Wootric
    2. Zapier posts an activity in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Get Azendoo activities for new detractor responses in Wootric

    Leaving NPS detractors responses in Wootric with no follow up actions does not seem to be the best option available. Once this automation is set up, you'll get detractor responses posted as new activities in the chosen Azendoo workspace or subject.

    How It Works

    1. A detractor response is added in Wootric
    2. Zapier posts an activity in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Create Azendoo tasks for new promoter responses in Wootric

    You're sending NPS with Wootric to your users and would now like to follow up on your promoter responses? For every new promoter responses in Wootric, this zap will create a new task in Azendoo so you and your team can follow up on these users based on their promoter NPS status.

    How It Works

    1. A promoter response is added in Wootric
    2. Zapier posts an activity in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Get Azendoo activities for new promoter responses in Wootric

    Want to give the best possible follow up to your Wootric NPS responses? Set up this automation, and get your NPS promoter responses posted as activities in Azendoo, so your team can knows about it and can take appropriate actions.

    How It Works

    1. A promoter response is added in Wootric
    2. Zapier posts an activity in Azendoo

    What You Need

    • Wootric account
    • Azendoo account
  • Create Trello cards for Wootric promoter responses

    Integrate promoter responses directly into your day and stay on top of customer service when you use this Trello to Wootric automation. Once set up, when new promoter responses are added in Wootric, Zapier will automatically create a new card in Trello. Gain loyal customers when you act right away.

    How It Works

    1. A promoter response is added in Wootric
    2. Zapier creates a new card in Trello

    What You Need

    • Wootric account
    • Trello account
  • Post new Wootric NPS responses in Samepage

    Customer feedback is crucial to your business. With this Zapier automation, your team will never miss a new Net Promoter Score survey response! Every time Wootric receives a new survey response, Zapier will post that response to a Samepage team chat you select. Know what your customers have to say to measure satisfaction and create a better customer experience.

    1. A new NPS survey response is submitted to Wootric
    2. Zapier posts the response in a Samepage team chat

    Apps involved

    • Wootric
    • Samepage
  • Send Slack messages for low Wootric scores

    If someone gives your business a bad NPS score, that's something you will certainly want to know about ASAP. Zapier can help you there, connecting your NPS and chat apps together to keep you in the loop always.

    How It Works

    1. You receive a low NPS score (six and under) in Wootric
    2. Zapier sends a message to Slack

    What You Need

    • Wootric account
    • Slack account
  • Add end users to Wootric when new contacts are checked-in at an event with Event Farm

    Your event was awesome, we know it was! But how can you know for sure? Add your checked-in guests as new end users in Wootric, making NPS and CSAT surveying timely and relevant. This Zap helps gets you the feedback you need, when you need it.

    Note: This will create new, not update existing end user records in Wootric

    How this Event Farm-Wootric integration works

    1. A Contact is checked-in at an event with Event Farm
    2. Zapier creates a new end user in Wootric

    Apps involved

    • Event Farm
    • Wootric

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Wootric Integration Details

Launched on Zapier July 16, 2015

Zapier combines Triggers (like "New Response") and Actions (like "Create End User") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Wootric Triggers, Searches, and Actions are supported by Zapier:

New Response

Triggers when a new NPS survey response is submitted.

Detractor Response

Triggers when a new response is created with a low NPS score (0-6).

Promoter Response

Triggers when a new response is created with a high score (9-10).

Create End User

Creates a new end user.

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Wootric collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.