When this happens...
WootricDetractor Response
Then do this...
ZendeskCreate Ticket

When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.

How It Works

  1. You receive a NPS score below 6 in Wootric
  2. Zapier creates a new ticket in Zendesk

What You Need

  • Wootric account
  • Zendesk account
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Wootric + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Wootric
New Response

Triggers when a new NPS survey response is submitted.

Wootric
Create End User

Creates a new end user.

Wootric
Detractor Response

Triggers when a new response is created with a low NPS score (0-6).

Zendesk
Attach File to Ticket

Attach a file to an existing ticket.

Wootric
Promoter Response

Triggers when a new response is created with a high score (9-10).

Zendesk
Create User

Create a new user.

Zendesk
New User

Triggers when a new user is created.

Zendesk
Create Ticket

Create a new ticket.

Zendesk
New Ticket

Triggers when a new ticket is added to a view.

Zendesk
Create Organization

Create a new organization.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Wootric collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.