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Zapier makes it easy to integrate SurveyMonkey with Zendesk - no code necessary. See how you can get setup in minutes.
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Help
SurveyMonkey
SurveyMonkey
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
SurveyMonkey
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Response Notification" from SurveyMonkey.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects SurveyMonkey and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use SurveyMonkey and Zendesk with AI agents and code
Beyond Zap workflows. Call SurveyMonkey and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose SurveyMonkey and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Create Contact
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use SurveyMonkey and Zendesk
Send surveys after ticket closures
Following a resolved ticket in Zendesk, Zapier can prompt SurveyMonkey to send out a customer satisfaction survey. This automation allows business owners to keep a pulse on customer satisfaction levels without manual follow-ups.
When new survey responses are submitted in SurveyMonkey, Zapier can create related tickets in Zendesk. This streamlines the process of transforming survey feedback into actionable customer support tasks, allowing teams to efficiently resolve issues or respond to inquiries.
When SurveyMonkey collects feedback responses, Zapier can automatically turn them into support tickets in Zendesk. This is particularly useful for IT teams managing feedback for internal tools or processes, avoiding manual input and keeping responses organized.
Learn how to automate SurveyMonkey on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Make work flow with AI
Level up your SurveyMonkey to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.
