• SurveyMonkey logoSurveyMonkey logo
  • Zendesk logoZendesk logo

SurveyMonkey + Zendesk

Update Zendesk tickets for SurveyMonkey responses

Immediately add SurveyMonkey responses into Zendesk tickets and create a powerful customer service tool. Use this automation, and every time a new response is competed in SurveyMonkey, Zapier will update a ticket in Zendesk. It's the perfect way to add customers' feedback about your support to their interactions with your company.

Immediately add SurveyMonkey responses into Zendesk tickets and create a powerful customer service tool. Use this automation, and every time a new response is competed in SurveyMonkey, Zapier will update a ticket in Zendesk. It's the perfect way to add customers' feedback about your support to their interactions with your company.

  1. When this happens...
    SurveyMonkeySurveyMonkey
    New Response Notification With Answers

    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
  • SurveyMonkey triggers, actions, and search
    New Response Notification
    Triggers a notification when your survey is completed.
    Trigger
    Instant
  • SurveyMonkey triggers, actions, and search
    New Response Notification With Answers
    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.
    Trigger
    Instant
  • SurveyMonkey triggers, actions, and search
    Create Contact
    Creates a new contact in your address book.
    Action
    Write
  • SurveyMonkey triggers, actions, and search
    Send Survey
    Send a survey invitation to one or more contacts and/or emails.
    Action
    Write
  • SurveyMonkey triggers, actions, and search
    Find Collector
    Find a collector for one of your surveys.
    Action
    Search
  • SurveyMonkey triggers, actions, and search
    Find Contact
    Find one of your address book contacts.
    Action
    Search
  • SurveyMonkey triggers, actions, and search
    Find Survey
    Find one of your surveys.
    Action
    Search
  • Zendesk triggers, actions, and search
    New Group
    Triggers when a new group is created.
    Trigger
    Scheduled
  • Zendesk

    Triggers when a new organization is added to Zendesk.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    Scheduled

    Trigger

  • Zendesk

    Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new ticket is added to a view.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new user is created.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new view is created.

    Scheduled

    Trigger

  • Zendesk

    Create a new organization.

    Scheduled

    Action

  • Zendesk

    Create a new ticket.

    Scheduled

    Action

  • Zendesk

    Attach a file to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add a comment to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add one or more tags to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Update an existing organization.

    Scheduled

    Action

  • Zendesk

    Update an existing ticket status or add comments.

    Scheduled

    Action

  • Zendesk

    Update an existing user.

    Scheduled

    Action

  • Zendesk

    Create a new user.

    Scheduled

    Action

  • Zendesk

    Finds an existing agent.

    Scheduled

    Action

  • Zendesk

    Finds an existing group.

    Scheduled

    Action

  • Zendesk

    Finds an existing organization.

    Scheduled

    Action

  • Zendesk

    Finds an existing ticket.

    Scheduled

    Action

  • Zendesk

    Finds an existing user.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific organization.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific ticket.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific user.

    Scheduled

    Action

surveymonkey logo
surveymonkey logo

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.
Learn more

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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