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SurveyMonkey + Zendesk

Update Zendesk tickets for SurveyMonkey responses

Immediately add SurveyMonkey responses into Zendesk tickets and create a powerful customer service tool. Use this automation, and every time a new response is competed in SurveyMonkey, Zapier will update a ticket in Zendesk. It's the perfect way to add customers' feedback about your support to their interactions with your company.

Immediately add SurveyMonkey responses into Zendesk tickets and create a powerful customer service tool. Use this automation, and every time a new response is competed in SurveyMonkey, Zapier will update a ticket in Zendesk. It's the perfect way to add customers' feedback about your support to their interactions with your company.

  1. When this happens...
    SurveyMonkeySurveyMonkey
    New Response Notification With Answers (Legacy)

    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users. The data returned from this trigger is compatible with the structure/format used in the previous integration.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • First NameRequired

    • Last NameRequired

    • EmailRequired

    • Contact List

    Action
    Write
    • Welcome

    Action
    Write
    • SurveyRequired

    • CollectorRequired

    Action
    Search
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • SurveyRequired

    • Email CollectorRequired

    • Contact Email(s)Required

    • Message Subject

    • Message Body

    • Hide "Powered by SurveyMonkey"

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • Search ByRequired

    • ValueRequired

    Action
    Search
surveymonkey logo
surveymonkey logo

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.
Learn moreHelp

Related categories

  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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