When this happens...
ZendeskNew Ticket
Then do this...
WrikeCreate Task

Not every customer support ticket can be resolved by a member of the support team. This Zapier automation helps turn your Zendesk tickets into team to-dos in Wrike, so you can pull in the correct person to answer a ticket. Every time a new ticket is added in Zendesk, Zapier will create a new task in Wrike with the ticket information you choose.

How It Works

  1. A new ticket is added in Zendesk
  2. Zapier creates a new task in Wrike with the ticket information

What You Need

  • Zendesk account
  • Wrike account

Why Zapier?


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It's easy to connect Wrike + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Task

Triggered when a new task is created.

Create Task

Create a new task.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Folder

Triggered when a new folder is created.

Create Ticket

Create a new ticket.

New Group

Triggers when a new group is created.

Create Organization

Create a new organization.

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Become a Zapier Integration Partner

Wrike is a flexible project management and collaboration platform that enables you to organize your projects, tasks, plans and discussions. It helps you sync your team’s efforts and track your work progress in real time.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations