Webhooks by Zapier + Zendesk

Turn webhooks into Zendesk tickets

When this happens
Step 1: Catch Hook
Then do this
Step 2: Create Ticket

Create Zendesk tickets when webhooks are activated with this automation. Once set up, every time new webhook data is received, Zapier will create a new ticket in Zendesk. Save time and automatically create tickets when you set up this integration.

How It Works

A webhook is activated
Zapier creates a new ticket in Zendesk

What You Need

Zapier account
Zendesk account

Try this template

Supported triggers and actions

What does this mean?

Retrieve Poll
Poll a URL and look for new entries.
Trigger
Scheduled
Catch Raw Hook
Wait for a new POST, PUT, or GET to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Trigger
Instant
Catch Hook
Wait for a new POST, PUT, or GET to a Zapier URL.
Trigger
Instant
Custom Request
Fire off a custom request by providing raw details. Very flexible but unforgiving.
Action
Write
GET
Fire off a single GET request with optional querystrings.
Action
Write

POST
Fire off a single POST request as a form or JSON.
Action
Write
PUT
Fire off a single PUT request as a form or JSON.
Action
Write

New Group
Triggers when a new group is created.
Trigger
Scheduled

Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

About Webhooks by Zapier

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.