Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Desk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

HappyFox is a customer support, ticket support software that ensures lowest response time for all your customers queries. A really simple help desk!

HappyFox

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

 Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.

 Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.

 Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

Zendesk

Flowdock is your team's inbox, but with chat. Get updates from all the apps you use, but then easily have discussions around those items.

Flowdock

Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.

Chatwork

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Microsoft Teams

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

Twist

Discord is an all-in-one voice and text chat for gamers.

Discord

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Simplify your team's communication with Zapier’s Slack integration. Zapier integrations, called Zaps, let Slack interact with other apps you use. You can automatically send messages when something happens in another app or use your Slack message to set off automated tasks. You can even use Zaps to spin up homemade, no-code bots.

Here are some creative ways to use Slack and Zapier:

Zendesk

Slack

Zendesk

Slack

Zendesk + Slack Integrations

Popular Ways to Connect Zendesk and Slack

Post new Zendesk tickets to Slack

Get Slack notifications for new Zendesk tickets

Send insights for new Zendesk users in Slack

Send Slack direct messages for new Zendesk tickets

Send Slack private channel messages for new Zendesk tickets

Create Zendesk tickets from new messages posted to channels in Slack

Connect Zendesk + Slack in Minutes

All Triggers & Actions

How Zendesk + Slack Integrations Work

Connect the apps you use every day