Connect Zendesk and ChatGPT (OpenAI) to power AI-driven automation
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Launch your first automated workflow
Start with a template that brings Zendesk and ChatGPT (OpenAI) together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Zendesk with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).
You’re connected!
Zapier seamlessly connects Zendesk and ChatGPT (OpenAI), automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Practical ways you can use Zendesk and ChatGPT (OpenAI)
Summarize customer inquiries.
When a new ticket appears in Zendesk, Zapier sends the ticket's text to ChatGPT to summarize it. This helps business owners quickly understand the nature of customer requests without having to read through entire tickets.
Business OwnerGenerate responses for Zendesk tickets.
When a new ticket is created in Zendesk, use ChatGPT to generate a response template. This helps customer support teams handle tickets faster by providing a baseline response that can be quickly reviewed and sent.
Customer Support Ops
Moderate support ticket content.
When a new ticket is created in Zendesk, Zapier triggers ChatGPT to check the ticket content for sensitive or harmful language. This supports IT teams in maintaining safe and professional communication.
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