Synthflow AI + Zendesk + ChatGPT (OpenAI)

Create AI-categorized Zendesk tickets from Synthflow AI calls

After a customer call ends, you need context about what they discussed before routing their inquiry. This Zap handles that automatically by using AI to analyze each completed Synthflow AI call. ChatGPT reviews the transcript and categorizes it as billing, tech support, or claims—then creates a Zendesk ticket with the full transcript and the appropriate category tag. Your support team gets organized, categorized tickets without manual sorting.

When this happens...
Phone Call Completed
Triggers after AI agent completes a phone call. Provides transcript and other relevant information.
TriggerInstant
automatically do this...
Analyze Text
(Recommended) Summarize, classify, and analyze text. Powered by Responses API.
ActionWrite
then do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Agent IDRequired
Trigger
Instant
Try It
- Starting meeting dateRequired
- Max slots
- Hours of difference
- Number of days
- TimezoneRequired
- Calendar IDRequired
- Meeting confirmationRequired
- Booking titleRequired
Action
Write
- Starting meeting dateRequired
- Max slots
- Hours of difference
- Number of days
- TimezoneRequired
- Calendar IDRequired
- Integration
- SMS
- SMS message
- User Email
Action
Write
- IdentifierRequired
- Description
- Choices
Action
Write
- PhoneRequired
- InstructionsRequired
- TimeoutRequired
- Digits
- Initiating Message
- Goodbye Message
- Failed Message
Action
Write

- Action IDRequired
Action
Write
- Model IDRequired
- Actions
Action
Write

List Actions
Get all the actions available
Action
Write
- Model IDRequired
- Phone NumberRequired
- NameRequired
- Custom variables
- Lead Email
- Lead Timezone
- Prompt
Action
Write
List Assistants
Gets all the assistants
Action
Write
- Action IDRequired
- Starting meeting date
- Max slots
- Number of days
- Hours of difference
- Timezone
- Integration
- SMS
- SMS message
- User Email
Action
Write
- Action IDRequired
- Identifier
- Description
- Examples
Action
Write
- Action IDRequired
- Content
- Instructions
Action
Write
- Action IDRequired
- Identifier
- Description
Action
Write
- Message
- ImagesRequired
- Max Tokens
Action
Write
- Text to Be AnalyzedRequired
- ModelRequired
- Analysis TypeRequired
- Info 1
Action
Write
- User MessageRequired
- ModelRequired
- Use Latest Stable Version
- Memory Key
- User Name
- Assistant Name
- Assistant Instructions
- Max Tokens
- Temperature
- Top P
- Info 2
Action
Write
- Text to Be ClassifiedRequired
- CategoriesRequired
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Write
- Text to embedRequired
- Model
- Dimensions
- Encoding format
Action
Write
- FileRequired
- Prompt
- Response Format
- Timestamp Granularity
- Language of the Audio
- Temperature
Action
Write
- Vector StoreRequired
- FileRequired
Action
Write
- Unstructured TextRequired
- ModelRequired
- DescriptionRequired
- Values to ExtractRequired
Action
Write
- PromptRequired
- Model
- User
Action
Write
- Text to Be SummarizedRequired
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- FileRequired
- Prompt
- Response Format
- Temperature
Action
Write
- Recipient NameRequired
- Recipient EmailRequired
- From NameRequired
- Email PromptRequired
- ToneRequired
- Body TypeRequired
- Info 3
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- Name To Search ForRequired
Action
Search
- Filename To Search ForRequired
- File Purpose To Search For
Action
Search
- VideoRequired
Action
Search
- Name To Search ForRequired
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- Model IDRequired
- Actions IDs
Action
Write
- TypeRequired
- NameRequired
- PromptRequired
- Large Language ModelRequired
- LanguageRequired
- Greeting MessageRequired
- Voice IDRequired
- Description
- Phone Number
- External Webhook URL
- Record Conversations
Action
Write
- IdentifierRequired
- Description
- Examples
Action
Write
- ContentRequired
- InstructionsRequired
Action
Write
- IdentifierRequired
- Description
Action
Write
- Model IDRequired
Action
Write
- Action IDRequired
Action
Write
- Model IDRequired
- QueryRequired
- User IDRequired
Action
Write
- Model IDRequired
Action
Write
- Model IDRequired
- Name
- Prompt
- Large Language Model
- Language
- Greeting Message
- Voice ID
- Phone Number
- External Webhook URL
- Record Conversations
- Voice Stability
- Voice Similarity Boost
- Voice Optimize Streaming Latency
- Voice Style
- Speaker boost
- Max Idle Duration in Seconds
- Initial Pause Before Speaking
- Custom vocabulary
- Ring Pause Seconds
- Patience Level
- Call duration
- Limit Call Duration
Action
Write
- Action IDRequired
- Starting meeting date
- Max slots
- Number of days
- Hours of difference
- Timezone
- Meeting confirmation
- Booking title
Action
Write
- Action IDRequired
- Identifier
- Description
- Choices
Action
Write
- Action IDRequired
- Phone
- Instructions
- Timeout
- Digits
- Initiating Message
- Goodbye Message
- Failed Message
Action
Write
- Call IDRequired
Action
Search
- Message
- ImageRequired
- Max Tokens
Action
Write
- Text to Be AnalyzedRequired
- Info 1
- Max Tokens
- ModelRequired
- Temperature
Action
Write
- Copy
- Moderation ModelRequired
- Text to be classified
- Images to Moderate
Action
Write
- ModelRequired
- User MessageRequired
- Instructions
- Info 2
- Use Prompt Template
- Images
- File Clarification
- Files
- Max Tokens
- Tool Choice
- Parallel Tool Calls
- Max Tool Calls
- Tools
- Response Format
- Advanced Warning
- Memory Key
- Prompt Cache Key
- Safety Identifier
- Metadata
Action
Write
- MessageRequired
- Assistant
- Assistant Name
- Assistant Instructions
- Model
- Tools
- Conversation ID
- New Files
- Existing Files
- Response Instructions
Action
Write
- ImageRequired
- Mask
- PromptRequired
- Model
- Number of images
- Image size
- File type
- End user ID
Action
Write
- Name
- New Files
- Existing Files
- Metadata
Action
Write
- PromptRequired
- Model
- Duration (seconds)
- Resolution
Action
Write
- Unstructured TextRequired
- ModelRequired
- DescriptionRequired
- Values to ExtractRequired
Action
Write
- Info 1
- Info 2
- ModelRequired
- PromptRequired
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info 1
- Info 2
- ModelRequired
- TextRequired
- VoiceRequired
- Response Format
- Speed
Action
Write
- FileRequired
- Purpose
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Conversation IDRequired
Action
Search
- Response IDRequired
Action
Search
- QueryRequired
- DocumentsRequired
Action
Search
- Filename To Search ForRequired
- File Purpose To Search For
- FileRequired
- Purpose
Action
Search or write
- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About Synthflow AI

Synthflow AI is a scalable no-code platform enabling non-tech users and SMEs to create custom LLM solutions using their own data and ideas.

Learn more

Related categories

AI Assistants

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.

Learn more

Related categories

AI Assistants

Synthflow AI + Zendesk + ChatGPT (OpenAI)

Create AI-categorized Zendesk tickets from Synthflow AI calls

Phone Call Completed

Create Booking GHL Action

Create Booking Calcom Action

Create Information Extractor Single Choice Action

Create Transfer Call Action

Delete Action

Detach Action

List Actions

Create Call

List Assistants

Update Booking Calcom Action

Update Information Extractor Open Question Action

Update SMS Action

Update Information Extractor Yes No Action

Analyze Images

Analyze Text

Conversation (Legacy)

Classify Text (Legacy)

Create Assistant

Create Embedding

Create Transcription

Create Vector Store File

Extract Structured Data (Legacy)

Generate An Image

Summarize Text (Legacy)

Create Translation

Write an Email

Find Assistant

Find File

Get Video

Find or Create Assistant

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

Attach Action

Create Assistant

Create Information Extractor Open Question Action

Create SMS Action

Create Information Extractor Yes No Action

Delete Assistant

Get Action

Text - Generate Response

Get Assistant

Update Assistant

Update Booking GHL Action

Update Information Extractor Single Choice Action

Update Transfer Call Action

Get Call

Analyze Image Content With Vision (Legacy)

Analyze Text Sentiment (Legacy)

Check Moderations

Conversation

Conversation With Assistant (Legacy)

Create Image Edit

Create Vector Store

Create Video

Extract Structured Data

Send Prompt

Convert Text to Speech

Upload File

API Request (Beta)

Find Conversation

Find Response

Search Embeddings

Find or Create File