FormKeep
When this happens...
FormKeepNew Submission
Then do this...
Help ScoutCreate Conversation

If you're collecting customer feedback via a form, this integration can help move the convo into your support queue automatically. That way, you can keep all your customer conversations centralized with no extra effort on your part.

How this FormKeep-Help Scout integration works

  1. A new form is submitted via FormKeep
  2. Zapier creates a conversation in Help Scout

Apps involved

  • FormKeep
  • Help Scout

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect FormKeep + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Submission

Triggers when your form receives a new submission.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Conversation Created

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

Tags Updated

Triggers when conversation tags are updated.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Conversation Assigned

Triggers when a conversation is assigned to agent.

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Form endpoints for designers and developers. You control the form look and feel, and FormKeep handles the data.

Learn More

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations