When this happens...
SurveyMonkeyNew Response Notification With Answers
Then do this...
Help ScoutCreate Conversation to Customer

If you communicate with your customers in Help Scout, you can start a new conversation with them whenever they fill out your SurveyMonkey survey. Zapier can capture SurveyMonkey responses with a new contact's details, and send it to Help Scout as a new conversation. That gives you a great way to followup on their responses and continue the conversation.

Note: You must use SurveyMonkey's Single Textbox fields to capture contact details, in order to properly pass the information to Help Scout.

How It Works

  1. A new subscriber submits a SurveyMonkey response
  2. Zapier adds a new conversation to Help Scout

What You Need

  • SurveyMonkey account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + SurveyMonkey and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

SurveyMonkey
New Response Notification

Triggers a notification when your survey is completed.

SurveyMonkey
Send Survey

Send a survey invitation to one or more contacts and/or emails.

SurveyMonkey
New Response Notification With Answers

Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

SurveyMonkey
Create Contact

Creates a new contact in your address book.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.