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Start a new Help Scout conversation from SurveyMonkey responses

  1. When this happensStep 1: New Response Notification With Answers

  2. Then do thisStep 2: Create Conversation

If you communicate with your customers in Help Scout, you can start a new conversation with them whenever they fill out your SurveyMonkey survey. Zapier can capture SurveyMonkey responses with a new contact's details, and send it to Help Scout as a new conversation. That gives you a great way to followup on their responses and continue the conversation.

Note: You must use SurveyMonkey's Single Textbox fields to capture contact details, in order to properly pass the information to Help Scout.

How It Works

  1. A new subscriber submits a SurveyMonkey response
  2. Zapier adds a new conversation to Help Scout

What You Need

  • SurveyMonkey account
  • Help Scout account
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Connect Help Scout + SurveyMonkey in Minutes

It's easy to connect Help Scout + SurveyMonkey and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

New Customer

Triggers when a new customer is added.

InstantNew Response Notification

Triggers a notification when your survey is completed.

InstantConversation Created

Triggers when a new conversation is created.

InstantTags Updated

Triggers when conversation tags are updated.

InstantNew Response Notification With Answers

Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.