When this happens...
Gravity FormsNew Form Submission
Then do this...
Help ScoutCreate Conversation From Customer

If you'd like an easy way for people to contact you, and then manage those message in a help desk, Zapier makes that extremely easy. Anywhere you have a form from Gravity Forms, that information can automatically be sent to Help Scout to create a new conversation. Keep that conversation easy for your user, and easy for you to manage.

How it works

  1. Someone fills out the form you have available via Gravity Forms
  2. Zapier automatically creates a new conversation in Help Scout

What you'll need

  • Gravity Forms installed on your site
  • A Help Scout account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Gravity Forms + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Gravity Forms
New Form Submission

Triggers when a form is submitted.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
New Mailbox

Triggers when a new added mailbox is added.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Gravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.