GatherUp
When this happens...
GatherUpPositive Feedback Trigger
Then do this...
Help ScoutCreate Conversation

Keeping company morale up in your business can be challenging. This Zapier automation generates new Help Scout conversations anytime a customer leaves positive feedback so your team can share each other's successes to help encourage positive morale.

How this GatherUp-Help Scout integration works

  1. Positive feedback is received in GatherUp
  2. Zapier creates a new conversation in Help Scout

Apps involved

  • GatherUp
  • Help Scout

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect GatherUp + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Customer

Creates a new customer in GatherUp and optionally sends a feedback request.

Conversation Created

Triggers when a new conversation is created.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Tags Updated

Triggers when conversation tags are updated.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Conversation Assigned

Triggers when a conversation is assigned to agent.

Add Note

Adds a note to existing conversation.

Negative Feedback Trigger

Zap will be triggered whenever a customer leaves a rating at or below the number you choose.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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GatherUp is an automated customer feedback and online review platform.

Learn More

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations