Creating an effective help desk service can be tricky, especially in bigger companies with dedicated teams for each competence area. This Zapier integration sends all new Help Scout conversations to a dedicated Fleep chat where teams can discuss and assign tasks quickly and effectively.
How It Works
- New conversation is created in Help Scout
- Zapier automatically sends a notification to Fleep
What You Need
- Help Scout account
- Fleep account
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Triggers when a new customer is added.
Send a new message to a Fleep conversation.
Triggers when a new conversation is created.
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Triggers when conversation tags are updated.
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Adds a note to existing conversation.
Replies to a conversation. Please note that this will send actual email to the customer unless
draft flag is used.