Help Scout
When this happens...
PaperformNew Form Submission
Then do this...
Help ScoutCreate Conversation From Customer

Using a form to receive support requests? Funnel everything into your help desk automatically with this integration. It will trigger whenever a new form submission is detected on Paperform, creating a new Help Scout conversation from the customer with their response so you can get back to them quickly and make sure issues are resolved.

How this Paperform-Help Scout integration works

  1. A new entry is created in Paperform
  2. Zapier creates a new conversation in Help Scout

Apps involved

  • Paperform
  • Help Scout

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It's easy to connect Help Scout + Paperform and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New Form Submission

Triggers when a form is submitted.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Paperform helps you create beautiful forms online.

See Paperform Integrations