Help Scout
When this happens...
Mailparser(Legacy) New Email
Then do this...
Help ScoutCreate Conversation From Customer

Eliminate copy and paste and automatically create new conversations in Help Scout from your emails. Once set up, when you parse an email with Mailparser.io, Zapier will take the extracted data and create a new conversation from your customer in Help Scout. Create a great customer expierence when you apply this automation!

How It Works

  1. Parse an email with Mailparser.io
  2. Zapier will create a new conversation from Customer in Help Scout

What You Need

  • Mailparser.io account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Mailparser and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Email Parsed

Triggers when a new email is parsed in an inbox.

Add Note

Adds a note to existing conversation.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Send emails to Mailparser, get structured data in return. Leads, Contact Forms, eCommerce, Shipping Notes, Attachments, Customer Info & more.

See Mailparser Integrations