When this happens...
Mailparser(Legacy) New Email
Then do this...
Help ScoutCreate Conversation From Customer

Eliminate copy and paste and automatically create new conversations in Help Scout from your emails. Once set up, when you parse an email with Mailparser.io, Zapier will take the extracted data and create a new conversation from your customer in Help Scout. Create a great customer expierence when you apply this automation!

How It Works

  1. Parse an email with Mailparser.io
  2. Zapier will create a new conversation from Customer in Help Scout

What You Need

  • Mailparser.io account
  • Help Scout account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Mailparser and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Email Parsed

Triggers when a new email is parsed in an inbox.

Help Scout
New Mailbox

Triggers when a new added mailbox is added.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

mailparser.io allows you to parse incoming emails into structured data.