Help Scout + Wufoo

Create Help Scout Conversations from Wufoo Forms

Forms on your website are a very easy way for people to contact you, but wouldn't it be even better if you could manage those messages in your help desk? Enter Zapier, which helps makes that extremely easy. Anywhere you have a Wufoo form, that information submitted from that form can automatically be sent to Help Scout to create a new conversation. Keep that conversation easy for your user, and easy for you to manage.

When this happens...
New Entry
Triggers when someone fills out your form.
TriggerInstant
automatically do this!
Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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Supported triggers and actions

What does this mean?

New Entry (poll)
Triggers when someone fills out your form. This is a slow version wherein we check periodically for new entries.
Trigger
Scheduled
New Field
Triggers when a new field is added to a form.
Trigger
Scheduled
New Form
Triggers when you build a new form.
Trigger
Scheduled
New Entry (webhook)
Triggers when someone fills out your form instantly using webhooks (but you will need to create the webhooks manually).
Trigger
Instant
New Entry
Triggers when someone fills out your form.
Trigger
Instant

Create Entry (Legacy)
Creates a new entry in Wufoo for a form and data you select (except not files).
Action
Write
Create Entry
Creates a new entry in Wufoo for a form and data you select.
Action
Write

Find a Submission
Find a form submission by a field and its value.
Action
Search

Help Scout
Triggers when a conversation is assigned to agent.
Instant
Trigger
Help Scout
Triggers when a new conversation is created.
Instant
Trigger
Help Scout
Triggers when a new customer is added.
Scheduled
Trigger
Help Scout
Triggers when conversation tags are updated.
Instant
Trigger
Help Scout
Adds a note to existing conversation.
Scheduled
Action
Help Scout
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Scheduled
Action
Help Scout
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Scheduled
Action
Help Scout
Replies to a conversation. Please note that this will send actual email to the customer unless
Scheduled
Action
Help Scout
Updates a customer's properties.
Scheduled
Action
Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
Help Scout
Finds customer by email.
Scheduled
Action
Help Scout
Find mailbox by name.
Scheduled
Action
Help Scout
Finds user by email.
Scheduled
Action
Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
Help Scout
Find or Create Conversation
Scheduled
Action
Help Scout
Find or Create Customer
Scheduled
Action

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn more