Help Scout
When this happens...
ZengineNew Record
Then do this...
Help ScoutCreate Conversation From Customer

Let customers and prospects contact you with a Zengine form on your website, then continue the conversation in HelpScout.

How It Works

  1. Add a Zengine webform to your page to allow your users to contact you.
  2. Every time someone submits the webform, a new Zengine record will be created and sent to HelpScout. From there your team can keep the conversation going with the customer.

What You Need

  • Zengine account, with a form configured to accept an email address and message from the user.
  • HelpScout account

Why Zapier?


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It's easy to connect Help Scout + Zengine and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Task

Triggers when a new task is added.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Updated Record

Triggers when any record is updated in a form of your choice.

Update Record

Updates a record.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Zengine is a cloud-based platform that empowers a non-technical person to quickly build custom business applications. Zengine can be used to track customers, job candidates, projects or more and replaces paper processes, outgrown spreadsheets, or generic software products.

See Zengine Integrations