When this happens...
GetSiteControlNew Submission
Then do this...
Help ScoutCreate Conversation From Customer

Contact forms on your website make it easy for your customers to reach out to you, but you still have to manage your email support queue. Centralize that outreach with some Zapier automation: Whenever a visitor on your website sends a new message using a GetSiteControl contact widget, this integration will create a new conversation on Help Scout for it, allowing you to respond just like any other email.

How this GetSiteControl-Help Scout integration works

  1. A visitor on your website sends a new message using the GetSiteControl Contact widget
  2. Zapier creates a new conversation on Help Scout

Apps involved

  • GetSiteControl
  • Help Scout

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect GetSiteControl + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Submission

New form submission from subscribe, contact, or survey widgets

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Add Note

Adds a note to existing conversation.

New Conversation

Triggers when a new conversation is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

GetSiteControl is an easy-to-use set of engagement tools for your website. Online surveys, live chats, contact forms, opt-in forms, promo messages, follow and share social media tools - all managed from a single dashboard.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations