Help Scout + Slack
Create Help Scout conversations from new Slack private channel messages
Effortlessly manage customer support inquiries with this streamlined workflow, which creates a Help Scout conversation every time a new message is posted to a private Slack channel. Stay organized and ensure all vital information is captured, so your team can provide top-notch customer service while saving time on manual data entry.
Effortlessly manage customer support inquiries with this streamlined workflow, which creates a Help Scout conversation every time a new message is posted to a private Slack channel. Stay organized and ensure all vital information is captured, so your team can provide top-notch customer service while saving time on manual data entry.
- When this happens...New Message Posted to Private Channel
Triggers when a new message is posted to a specific #private-channel or multi-dm.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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