Help Scout + Slack
Update tags in Help Scout and add corresponding reminders in Slack
Enhance your workflow with this integration between Help Scout and Slack. When tags are updated in Help Scout, it triggers a reminder in Slack. This workflow eliminates the need for constant monitoring and promotes efficient management of support tasks, facilitating seamless customer service.
Enhance your workflow with this integration between Help Scout and Slack. When tags are updated in Help Scout, it triggers a reminder in Slack. This workflow eliminates the need for constant monitoring and promotes efficient management of support tasks, facilitating seamless customer service.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Add Reminder
Adds a reminder for yourself or a teammate, just like the
/remindslash command.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
