Help Scout + Slack
Update tags in Help Scout and instantly send direct messages in Slack
Stay connected with your team regarding updates to support queries with this efficient workflow. When tag updates occur in Help Scout, a direct message will be instantly sent within Slack, keeping your team promptly informed. Simplify your communication and ensure nobody misses critical updates in support tickets, enhancing team collaboration and response time.
Stay connected with your team regarding updates to support queries with this efficient workflow. When tag updates occur in Help Scout, a direct message will be instantly sent within Slack, keeping your team promptly informed. Simplify your communication and ensure nobody misses critical updates in support tickets, enhancing team collaboration and response time.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
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- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
