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Help Scout + Slack

Share new Help Scout assigned conversations in Slack

  1. When this happens

    Step 1: Conversation Assigned

  2. Then do this

    Step 2: Send Channel Message

Don't let conversations slip through the cracks. Notify users immediately when they are assigned conversations in Help Scout by using this automation. Set it up, and each time a user is assigned a conversation in Help Scout, Zapier will send a new message via Slack. This improved communication flow will help your team stay on top of important tasks.

How It Works

  1. Assign a new conversation in Help Scout
  2. Zapier sends a new message via Slack

What You Need

  • Help Scout account
  • Slack account

Supported triggers and actions

What does this mean?
help-scout logo
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn More

Related categories

  • Customer Support

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Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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