Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Desk

Tender Support is an elegant help desk that organizes your customer care so you can focus on delivering the best service possible.

Tender Support

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member. 

Here are some creative ways to use Help Scout with Zapier:

 Customer emails can include a lot of information. Make sure your team has all the details in one place by creating a new conversation from inbound emails via Email Parser by Zapier.

 A key part of customer service is speed. Share new Help Scout conversations in Slack so your customer service team can get the issues resolved faster. 

 Don't waste time with data entry. Create new conversations from customers when you receive new entries in Typeform, Wufoo, or other web forms.

Help Scout

Flowdock is your team's inbox, but with chat. Get updates from all the apps you use, but then easily have discussions around those items.

Flowdock

Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.

Chatwork

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Microsoft Teams

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

Twist

Discord is an all-in-one voice and text chat for gamers.

Discord

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Simplify your team's communication with Zapier’s Slack integration. Zapier integrations, called Zaps, let Slack interact with other apps you use. You can automatically send messages when something happens in another app or use your Slack message to set off automated tasks. You can even use Zaps to spin up homemade, no-code bots.

Here are some creative ways to use Slack and Zapier:

Slack

Want to keep everyone on your team on the same page when it comes to new conversations that are created in Help Scout? With Zapier, you can automatically send those conversations to any Slack channel you'd like for immediate notification and high visibility. 

A new conversation is created in Help Scout

Zapier posts conversation details to Slack

Help Scout

Slack

Help Scout

Slack

Get Slack notifications for new Help Scout conversations

How it works

What you'll need

Share new Help Scout assigned conversations in Slack

Post Help Scout stats weekly to Slack

Send Slack channel messages when new Help Scout tags are updated

Connect Help Scout + Slack in Minutes

All Triggers & Actions

Connect the apps you use every day