Help Scout + Slack
Send Slack direct messages when new conversations are created in Help Scout
Stay informed about new customer conversations in Help Scout with this seamless workflow. Whenever a new conversation is created in Help Scout, a direct message will be sent to you on Slack, so you can respond quickly and provide top-notch customer support without leaving your favorite communication platform. Keep your team efficient and boost customer satisfaction with this easy-to-implement automation.
Stay informed about new customer conversations in Help Scout with this seamless workflow. Whenever a new conversation is created in Help Scout, a direct message will be sent to you on Slack, so you can respond quickly and provide top-notch customer support without leaving your favorite communication platform. Keep your team efficient and boost customer satisfaction with this easy-to-implement automation.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Send Direct Message
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
