Freshdesk + Freshdesk + Hugging Face

Draft instant, tailored responses in Freshdesk with Hugging Face

Use this Zap to automatically analyze new tickets in Freshdesk using Hugging Face's powerful question answering capabilities. That way, you can move your support requests forward more quickly.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this...
Document Question AnsweringUse a compatible model from the Hugging Face Hub to get an answer from an image of a document.
ActionWrite
then do this!
Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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More things you can do with Freshdesk and Hugging Face

Discover other triggers and actions you can use with Freshdesk and Hugging Face

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- image
  Required
- question
  Required
- repo_id
  Required
Action
Write
- Text
  Required
- Repo ID
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Text
  Required
- Repo ID
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Hugging Face

Use Hugging Face to make predictions on over 100,000 ML models

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Freshdesk + Freshdesk + Hugging Face

Freshdesk + Freshdesk + Hugging Face

Draft instant, tailored responses in Freshdesk with Hugging Face

More things you can do with Freshdesk and Hugging Face

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